Use “I” Statements

An “I” statement is a way of communicating frustration while minimizing blame and criticism.  For instance, if you’re taking a trip and your flight is delayed, you can convey that frustration with a “you” statement like “You’ve delayed my trip” or an “I” statement like “I’m frustrated that my trip is delayed.”  The latter is less likely to escalate the tension already present in the conversation and will make it easier for the two parties to come to a reasonable solution.